FAQs

Can I cancel my order after I've made a purchase on the website? 

You may cancel your order at any time prior to shipping by email us at  support@mycuteness.com, except in the case of any custom or special order items. Once an order has shipped out, or a custom order has gone into production, no cancellations will be permitted.

How do I return or exchange an item? 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

• Items must be returned with original packaging and tags without damage.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, no dog hair, smell, stains on items, and any other sign of use. It needs to be with tags, and in its original packaging. 
• Due to hygiene issue, carriers & beds cannot be exchanged or refunded. 
• Gift Certificate and all customized items are not eligible for return.

What types of Payment do you accept? -

We accept all Payments by Visa, Mastercard, and American Express. We also accept PayPal and Apple Pay.

What are your shipping options?

Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.

What if the item I ordered arrives broken or damaged?

Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The damage must be reported within 72 hours of delivery. Missing items and lost packages must be reported within 60 days of the date of purchase. 

Where do you ship from?

All the packages are shipped from California USA.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.

How do I contact you if I have questions? 

You can email us at support@mycuteness.com